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Terms And Conditions of 1st Parcel Direct

Please read carefully our terms and conditions, as they form part of the legal contract between you the customer and the company 1st Parcel Direct .

All headings are indicative and do not form part of these conditions
DEFINITIONS AND APPLICATION

General.
If the Customer does not wish to accept these terms and conditions, then the Customer   should not create the Order, and should inform the Buyer forthwith. 1st Parcel Direct reserve the rights to choose a National Carrier / Logistics Operator that it deems to fit to reach it’s monthly demands for the highest possible quality of service targets for collection and delivery of consignments, if the sender should not accept this right then the sender should not process his or her order at this point.

  • All prices are based on Pound Sterling (UK Currency).

1. Collections and Deliveries.
Collections are performed between 08.30hrs-18.30hrs Monday to Friday.
Deliveries are performed Monday-Friday between 08.30hrs-18.30hrs Monday-Friday, with the exception of the premium Saturday delivery service and Sameday service.
1.1 1st Parcel Direct shall provide the services as requested by the customer and the customer is responsible for supplying full collection and delivery address details, collection and delivery names, telephone numbers and any special instructions for collection and delivery.
1.2 1st Parcel Direct is not obliged to supply any power points other than the collection and delivery drivers’ labor for loading and unloading. Driver will not accept any consignments, which require special loading equipment unless: similar equipment is made available by the customer at the consignments destination for unloading – any special loading and unloading must be agreed with 1st Parcel direct prior to collection date.
1.3 1st Parcel Direct will attempt to deliver to the address as supplied by the customer but not to the addressee in person, if there is no answer at the given address then this is classed as the first attempt and contract speed has be honored. The Majority of delivery depots will leave a customer contact card advising delivery attempt and 1st Parcel Direct reserve the right to re-attempt delivery either the next available working day or as arranged by the addressee. There is not normally an extra charge for the 2nd delivery attempt but additional charges will be raised to the sending customer on subsequent re-attempts and a company invoice, on notification of extra attempts, will raise this.
1.4 Parcels that fail to be delivered due to the addressee not being in / present etc then these parcels will be returned back to the sender when requested by the sender or returned automatically after a period of between 4-21 days – this allows the sender to request a third delivery and avoids un-necessary returns.
1.5 Sender can and will be liable for full charge if the item is returned due to non-collection / non-delivery, this charge will be made by a company invoice direct to the senders collections address – to avoid this charge always ensure that you inform the addressee on the delivery date and time that you have selected as this is the most common fault of failed deliveries.
1.6 Return parcel charges are priced at the lowest possible service speed.
1.7 “Booking-in” or similar system for delivery or collection, the following shall apply: 1st Parcel Direct will be entitled to raise additional charges for any delays caused by such a system exceeding 10 minutes and not exceeding 30 minutes on delivery or collection attracts 100% surcharge, exceeding 30 minutes 200%. (Percentage equates to the service elected delivery speed price).
Once contact has been made with the addressee for a Booking-in service, then 1st Parcel Direct has honored our delivery contract times.
1.8 “Booking in” charges are applied to the time delivery is required by the sending customer – basically if a delivery is required between 08.00-09.00 hrs then the 9 am delivery price is selected – delivery between 09.00-10.30 hrs then the 10.30am delivery charge is selected – delivery between 10.00-12.00 hrs then the 12.00am delivery charge is selected – delivery after 12.00am then normal Next Day charges are selected.
1.9 Where the addressee requires inspecting or refusing the consignment, 1st Parcel Direct has the right to return the whole consignment to its relevant depot and await the customer’s instructions.
1.10 Maximum sizes and weights – The customer shall comply with the following terms relating to maximum size and weight limits:
1.11 UK traffic – We will utilize, several brand named courier services and each company has different rules on weight allowances, however we can transport Parcels weighing up to 65kgs each and can accept consignment weights multiplied by 65kgs per parcel.
Pallets: weighing up to 1,000kgs (UK) and 500kgs (International).
The size of each parcel can be very generous as we can transport lengths up to 350cms for UK internal items and 240cms for International Exports.
Please follow these guidance regulations for a successful order UK Parcels: Length (350cms) Width (180cms) Height (210cms) International Parcels: Length (240cms) Width (120cms) Height (150cms).
1.12 International traffic – Every parcel must comply with the weight and size limitation of the individual country.  Section 1.11 reveals the main rules, however please make contact for clarification as some countries have size and weight restrictions. 
1.13 Collection point – Collection driver reserves the right to advise customer if the parcel(s) have not been packed correctly and to refuse traffic until customer completes packaging to the satisfaction of 1st Parcel.
Please be aware that a surcharge can and will be raised for the attempted collection (surcharge will start from £5+vat) 
1.14 Collection point – Collection driver reserves the right to advise customer if the parcel(s) are over weight and can refuse traffic until customer completes packaging to the satisfaction of 1st Parcel.
 Please be aware that a surcharge can and will be raised for the attempted collection (surcharge will start from £5+vat) 
1.15 International and UK traffic will be processed at the collecting depot site and true weights and volumetric sizes will be established – 1st Parcel Direct reserve the right to invoice the sending customer if original payment falls short of the true payment required for the selected International Country.


2.Payment.
2.1 Customer will be charged for the service delivery selected and the delivery will be made at the service delivery date required i.e. Next day delivery requested – parcel charged and delivery completed within 24 hrs of collection date (Working days Monday-Friday) Saturday service is an option but this service will attract a 100% surcharge and parcels must be released on Friday for a successful Saturday delivery.
2.2 1st Parcel Direct will respond to a collection request when authorisation has been supplied from the Credit Card / Payment Bank and not before – Contract is entered on authorisation of successful payment -
2.3. All prices are based on Pound Sterling (UK Currency).
2.4 1st Parcel Direct reserves the right not to make contact with the sending customer if payment has been refused.


3 Definitions.
3.1 9am service - Delivery attempted before 9 am the following working day. (Monday-Friday) if, a Bank holiday then delivery will attempted the next available working day. (Monday-Friday).
3.2 10am / 10.30am service - Delivery attempted before 10 am / 10.30am the following working day. (Monday-Friday) if, a Bank holiday then delivery will attempted the next available working day, (Monday-Friday).
3.3 12am service - Delivery attempted before 12 am the following working day. (Monday-Friday) if, a Bank holiday then delivery will attempted the next available working day (Monday-Friday).
3.4 Next Day service - Delivery attempted before end of business next day, normally 18.00 hrs (Monday-Friday) if, a Bank holiday then delivery will attempted the next available working day. (Monday-Friday).
3.5 Two-day service (48 hr) - Delivery attempted before end of business two days after collection (normally 18.00 hrs) (Monday-Friday) if, a Bank holiday then delivery will attempted the next available working day. (Monday-Friday).
3.6 Saturday service - Same delivery times as above but attempt is performed on Saturday.
Saturday service – Two-day service is not available for Saturday service.
3.7 AirParcel service – Fastest possible delivery service, depending on delivery country deliveries are delivered within either with 1 or 4 working days (estimated) - Capitals and Major Cities are normally delivered faster than all other areas within the same country, this means certain Cities / Towns / Villages can taken a longer period of time for delivery – AirParcel is a product name only - Customers must request via email if they require a more precise delivery date.
LandParcel – Delivery service, depending on delivery country, deliveries are delivered within either 3 to 9 working days (estimated) - Capitals and Major Cities are normally delivered faster than all other areas within the same country, this means certain Cities / Towns / Villages can taken a longer period of time for delivery - LandParcel is a product name only - Customers must request via email if they require a more precise delivery date.
3.8 Extra delivery days – 1st Parcel Direct reserve the right to deliver parcels that are effected by extra distance at the elected delivery post coded area – Example 24hr parcel to certain delivery postcodes can take either an extra day or even two extra days to be delivered. Tip- The more rural the location the longer delivery will take.
3.9 Extra charges for delivery – 1st Parcel Direct charge extra revenue for the Highlands and Isles of Scotland / Isle of Man / Isles of Scillies and Northern Ireland (also see 3.8).

4. Customs, Exports, and Imports –
4.1We have no control on the actions performed by Customs and Excise and should your item be delayed due to Customs and Excise checks etc then please be aware that these delays must be taken into account for the service speed selected i.e. a 3 day service will not be deemed as a failure if customs delay release for several hours or days.
4.2 1st Parcel Direct may perform any of the following activities on the customer’s behalf in order to complete a full delivery:
Advice customer in completing any documents required for the selected country’s destination.
Advice customer on weight problems.
Advice customer on packaging problems.
Advice customer on “commercial invoice” requirements for chosen country.
Customer is responsible to complete all necessary documentation for a complete delivery process and not the collecting driver.
Any delays created that can be proven due to the sender’s errors will void any compensation claim.

4.3Customer is responsible for any importing duties not 1st Parcel Direct.

5. Unacceptable Consignments

5.1Sending customer agrees that its Shipment is acceptable for transportation and is deemed unacceptable if:
Classified as hazardous material, dangerous goods prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organisation), any applicable government department or other relevant Organisation;
No customs declaration is made when required by applicable customs regulations; or
1st Parcel Direct decides it cannot transport an item safely or legally (such items include but are not limited to: animals, bullion, currency, bearer form negotiable instruments, precious metals and stones, firearms, parts thereof and ammunition, human remains, pornography and illegal narcotics/drugs).

6. Deliveries & Undeliverables

6.1 Consignments cannot be delivered to PO boxes. Consignments are delivered to the Receiver's address given by Sending customer (which in the case of mail services shall be deemed to be the first receiving postal service) but not necessarily to the named Receiver personally. Consignments to addresses with a central receiving area will be delivered to that area. If Receiver refuses delivery or to pay for delivery, or the Shipment is deemed to be unacceptable, or it has been undervalued for customs purposes, or Receiver cannot be reasonably identified or located, 1st Parcel Direct shall use reasonable efforts to return the Shipment to Sending customer at Sending customer's cost, or sold by 1st Parcel Direct without incurring any liability whatsoever to Sending customer or anyone else, with the proceeds applied against service charges and related administrative costs and the balance of the proceeds of a sale to be returned to Sending customer.

 7. Inspection

7.1 1st Parcel Direct has the right to open and inspect a Shipment without prior notice to Sending customer.

8. Shipment Charges & Billing

8.11st Parcel Directs Shipment charges are calculated according to the higher of actual or volumetric weight and any Shipment may be re-weighed and re-measured by 1st Parcel Direct to confirm this calculation. Sending customer shall pay or reimburse 1st Parcel Direct for all Shipment charges, storage charges, duties and taxes owed for services provided by 1st Parcel Direct or incurred by 1st Parcel Direct on Sending customer's or Receiver's or any third party's behalf and all claims, damages, fines and expenses incurred if the Shipment is deemed unacceptable for transport.

9. Liability

9.11st Parcel Direct contract with Sending customer on the basis that 1st Parcel Direct liability is strictly limited to direct loss only and to the per kilo limits All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to 1st Parcel Directs attention before or after acceptance of the Shipment since special risks can be insured by Sending customer. If a Shipment combines carriage by air, road, or other mode of transport, it shall be presumed that any loss or damage occurred during the air period of such carriage unless proven otherwise. 1ST PARCEL Directs liability in respect of any one Shipment transported, without prejudice is limited to its actual cash value and shall not exceed the greater of £100

9.2 Claims are limited to one claim per Shipment settlement of which will be full and final settlement for all loss or damage in connection therewith. If sending customer regards these limits as insufficient it must make a special declaration of value and request extra insurance at point of order or make its own insurance arrangements, failing which Sending customer assumes all risks of loss or damage

10. Time Limits for Claims

10.1 All claims must be submitted in writing to 1st Parcel Direct within 5 days (Pallets)from the date that 1st Parcel Direct accepted the consignment; failing which 1st Parcel Direct shall have no liability whatsoever.

10.2 All claims must be submitted in writing to 1st Parcel Direct within 15 days (Parcels) from the date that 1st Parcel Direct accepted the consignment; failing which 1st Parcel Direct shall have no liability whatsoever.

10.3 Letter should state the original consignment number – collection address – delivery address – value of goods (documentation to reveal true value) – age of goods (documentation to reveal true age of goods) – copy of collection receipt – and a brief description of fault. A representative of our company or an elected third party inspector must prepare customer for a site premises, finally all relevant packaging must be retained.

10.4 Inspection will be made at the addressee’s location not the sender’s location, if sender has collected the said goods either in person or by a different carrier then this can / will affect the insurance claim.

11. Consignment Insurance

11.1 1st Parcel Direct can arrange insurance for Sending customer covering the actual cash value in respect of loss of or physical damage to the Shipment, provided the Sending customer completes the insurance section on the front of the consignment note or requests it via 1st Parcel Direct’s automated systems or when telephone booking a collection / emailing - Premiums must be paid before collects are performed not after the event.

11.2 Each consignment number is automatically insured for £5.00 per 1kg of actual weight based on the whole consignment weight and customer has the right to purchase extra for each additional parcel automatic cover is for the whole consignment and not each parcel; customer would be advised to purchase additional   insurance if £5.00 per 1kg is not adequate to cover the whole consignment as mentioned in 11.1.

11.3 Customer is responsible for requesting extra / enhanced compensation when booking a collection.

11.4 Non-Insurable items: Lots of items cannot be insured for transit as we cannot be held responsible for fragile goods or goods that can risk breakages whilst being transported - Please ensure you ask 1st Parcel Direct before creating an order as items that fall into the category of non-insurable items will result in a nil claim.

11.5 We will tell you not to pay a premium if your item is non-insurable - Some examples of non-insurable goods China / Porcelain / Glass / Antiques - If you are not sure of your item "Always ask your booking agent"

12. Circumstances beyond 1st Parcel Direct’s control

12.1 1st Parcel Direct is not liable for any loss or damage arising out of circumstances beyond 1st Parcel Direct‘s control. These include but are not limited to: - "Act of God" - e.g. earthquake, cyclone, storm, flood, fog; "Force Majeure" - e.g. war, plane crash or embargo; any defect or characteristic related to the nature of the Shipment, even if known to 1st Parcel Direct; riot or civil commotion; any act or omission by a person not employed or contracted by 1st Parcel Direct e.g. Sending customer, Receiver, third party, customs or other government official; industrial action; and electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings.

13. Routing

13.1 Sending customer agrees to all routing and diversion, including the possibility that the consignment may be carried via intermediate stopping places.
14. Governing Law

13.2 Any dispute arising under or in any way connected with these Terms and Conditions shall be subject, for the benefit of 1st Parcel Direct, to the non-exclusive jurisdiction of the courts of, and governed by the law of, the country of origin of the Shipment and Sending customer irrevocably submits to such jurisdiction, unless contrary to applicable law


14. Uncollected goods.


14.1 When deliveries have been attempted and items are still awaiting collection, we will return items to the sender and at the senders costs – If sender does not want this to happen and they delay the return service then 1st Parcel Direct shall be entitled, after a given period and after supplying at least 14 days notice in writing to the Customer, to sell or dispose of the items and apply the proceeds in or towards the payment of storage of the goods such sums.

14.2 Shall, upon accounting to the Customer for any balance remaining after payment of any sum due to the Company, and for the cost of sale and/or disposal and/or dealing, be discharged of any liability whatsoever in respect of the Goods or documents.

14.3 When the Goods are liable to perish or deteriorate the Company's right to sell or dispose of or deal with the Goods shall arise immediately upon any sum becoming due to the Company, subject only to the Company taking reasonable steps to bring to the Customer's attention its intention to sell or dispose of the Goods before doing so.

14.4 The Company shall be entitled to retain and be paid all brokerages, commissions, allowances and other remunerations customarily retained by, or paid to, freight forwarders.

14.5 Should the Customer, Consignee or Owner of the Goods fail to take delivery at the appointed time and place when and where the company is entitled to deliver, the Company shall be entitled to store the Goods, or any part thereof, at the sole risk of the Customer or Consignee or Owner, whereupon the Company’s liability in respect of the Goods, or that part thereof, stored as aforesaid, shall wholly cease. The Company’s liability, if any, in relation to such storage, shall be governed by these conditions. All costs incurred by the Company as a result of the failure to take delivery shall be deemed
as freight earned, and such costs shall upon demand, be paid by the Customer.

14.6 No insurance will be affected except upon express instructions, given in writing by the Customer and accepted in writing by the Company, and all insurances affected by the Company are subject to the usual exceptions and conditions of the policies of the insurers or underwriters taking the risk. Unless otherwise agreed in writing, the Company shall not be under any obligation to affect a separate insurance on the goods, but may declare it on any open or general policy held by the Company.

14.7 Despite the acceptance by the Company of instructions from the Customer to collect freight, duties, charges, dues, or other expenses from the Consignee, or any other Person, on receipt of evidence of proper demand by the Company, and in the absence of evidence of payment (for whatever reason) by such Consignee, or other Person, the Customer shall
remain responsible for such freight, duties, charges, dues, or other expenses.

14.8 Advice and information in whatever form it may be given is for guidance only to the customer and not to be deemed as fact. The customer makes the final decision before sending.

15. The Customer

15.1 The customer warrants that the description and particulars of any Goods or information furnished, or services required, by or on behalf of the Customer are full and accurate.

15.2 That all Goods have been properly and sufficiently prepared, packed, stowed, labeled and/or marked, and that the preparation, packing, stowage, labeling and marking are appropriate to any operations or transactions affecting the Goods and the characteristics of the Goods.

15.3 That where the Company receives the Goods from the Customer already stowed in or on a Transport Unit, the Transport Unit is in good condition, and is suitable for the carriage to the intended destination of the Goods loaded therein, or thereon, and that where the Company provides the Transport Unit, on loading by the Customer, the Transport Unit is in good condition, and is suitable for the carriage to the intended destination of the Goods loaded therein, or thereon.

15.4 The Late Payment of Commercial Debts (Interest) Act 1998, as amended, shall apply to all sums due from the Customer.


16. Liabilities and Limitations

16.1 The Company shall perform its duties with a reasonable degree of care, diligence, skill and judgment.

16.2 The Company shall be relieved of liability for any loss or damage if, and to the extent that, such loss or damage is caused by: - strike, lock-out, stoppage or restraint of labor, the consequences of which the Company is unable to avoid by the exercise of reasonable diligence; or any cause or event which the Company is unable to avoid, and the consequences of which the company is unable to prevent by the exercise of reasonable diligence.

16.3 Except under special arrangements previously made in writing by an officer of the Company so authorised, the Company accepts no responsibility with regard to any failure to adhere to agreed departure or arrival dates of Goods.

16.4 Any claim by the Customer against the Company arising in respect of any service provided for the Customer, or which the Company has undertaken to provide, shall be made in writing and notified to the Company within 20 days of the date
upon which the Customer became, or ought reasonably to have become, aware of any event or occurrence alleged to give rise to such claim, and any claim not made and notified as aforesaid shall be deemed to be waived and absolutely barred, except where the Customer can show that it was impossible for him to comply with this time limit, and that he has made the claim as soon as it was reasonably possible for him to do so.

16.5 Notwithstanding the provisions of sub-paragraph (A) above, the Company shall in any event be discharged of all liability whatsoever and howsoever arising in respect of any service provided for the Customer, or which the Company has undertaken to provide, unless suit be brought and written notice thereof given to the Company within nine months from the date of the event or occurrence alleged to give rise to a cause of action against the Company.

17 Additional delivery delay

17.1 Please read the below sections relating to additional delivery days and custom delays

Aberdeen AB

30-31, 33-38, 41, 42, 43, 44, 45, 51-56, 63

Dundee DD 8-10
Falkirk FK 8, 16-17, 21
Holy Island: TD 15
Inverness: IV 4-36, 40, 52-54
Isle of Wight PO 30-41
Isle of Arran: KA 27
Isle of Canna: PH 44
Isle of Coll: PA 78
Isle of Colansay:  PA 61
Isle of Cumbrae: KA 28
Isle of Eigg: PH 42
Isle of Jura: PA 60
Isle of Man: IM 1-99
Isle of Orkney: KW 15-17
Isle of Rhum: PH 43
Isles of Scilly: TR

21-25

Isle of Skye: IV 41-49, 51, 55-56
Northern Ireland: BT All BT Postcodes
Paisley:                  PA 20-49, 62-77
Perth: PH 17-26, 30-41, 49-50
Shetland Isles: ZE

1-3

Western Islands: HS

1-9

Wick & Thurso:   KW 1-3, 5-14
  • If your destination or collection address starts or finishes in either of the above listed postcodes your selected service can take an additional extra 1 or 2 working days.
  • 10.30am and 12.00am services are not offered.

17.2 Custom & Excise

Delivery services to selected destinations are expected delivery days, however we have no control on the selected countries customs and excise inspections and these inspections can slow the delivery process.

You hereby appoint us as your agent solely for the purpose of clearing and entering the shipment through customs and you hereby certify that we are the consignee for the purpose of designating a customs broker to perform customs clearances and entries if we subcontract this work.  If any customs authority requires additional documentation for the purpose of confirming our customs clearance status it is your responsibility to provide the required documentation at your expense.

Customers are responsible for any customs charges and these charges are paid before delivery is completed.

We will endeavour to expedite all customs clearance formalities for your shipment but are not liable for delays, losses or damage caused by interference from customs officers or other governmental authorities.


18. European Pallet Delivery Services
(new services added 1st July 2007)


18.1 European pallets must conform to our accepted allowances i.e. Maximum weight allowable 450kg – Maximum Length 120cm / Width 120cm / Height 110cm - If a customer advises these figures and it is discovered that the measurements and weights are exceeded, then we reserve the right to refuse acceptance either at the point of collection or within the local collection depot or the national sort centre.

18.2 We make every attempt to make contact with the sender if we discover any discrepancies, however, in the event that these discrepancies are only noticed after movement from the collection depot then sending customer will be subjected to true posting costs and an additional surcharge for handling fees and administration. 

18.3 If the pallet(s) is noticed not to be within our allowances then a surcharge up to 50% will be made for the actual physical attempted collection.

18.4 If the discrepancy is noticed after the actual collection i.e. within the collection depot or national hub, then surcharges will be made for the return of the goods based upon charges incurred by 1st Parcel Direct.

18.5
If the pallet is delivered and discovered to be outside our given allowances then additional charges will be raised for the true posting costs plus surcharge up to 50%.

18.6 Supplied pallet(s) must be secured for safe transportation to its final destination.  In the event that the load suffers collapse / damage that is proved to be the sender’s fault then no compensation will be entered into with 1st Parcel Direct, however, we will attempt to recover the problem but please be advised surcharges can and will be made for time taken to rectify the issue also be aware that the sender will be responsible for any Health and Safety claims should persons be harmed due to the sender’s poor packaging.

18.7 Non-coverable goods for damage include, but not inclusive of: Glass / China / Porcelain / Antiques.

18.8 Hazardous goods – due to pallets having to conform with Health and Safety regulations, 1st Parcel Direct will not transport hazardous goods or any goods that can be deemed to be a Health and Safety concern.


19 Holiday Luggage Services (new services added 1st July 2007)

19.1 Coverage area: We can arrange a collection from 97.5% of UK postcodes to the majority of worldwide business addresses; we can also arrange the import from the majority of worldwide business addresses to 97.5% of UK postcodes.

19.2 Paperwork: All posting paperwork will be sent via email (PDF format) or even by fax.  We can also arrange the paperwork to be sent via postal service, however, postal service will add additional days to the collection date – please ensure that you account for this if you require us to post the paperwork to you – if you require the paperwork to be posted, you must tell us this at the point of order.

19.3 Email or Fax paperwork: Sending customer will be responsible to sign all supplied documents and ensure the label and supporting documents are attached for safe transportation to the final address. 1st Parcel Direct will not be responsible for lost / unattached documents.  So please ensure you firmly attach your documents.

19.4 Tip: also print additional paperwork and place into your supplied suitcase, this simple action will help supply a quick solution for what could be a major problem.

19.5 Weights and measurements: All items are subjected to a weight and measurement check - If your item exceeds our given allowances then your item will be returned to you at the earliest opportunity – Surcharges will be deducted for this refusal up to 25% of posting costs, this covers all charges for the actual return plus credit card fees incurred.

19.6
Customs and Excise: All destinations to non-EEC locations are subject to the sending customer supplying 6 x signed Commercial Invoices per item (this is a legal requirement).  Failure to supply these vital forms will result in a refused item. 

19.7 Customs and Excise can detain your item for a full Customs inspection; they can also delay the transit times by as little as 1hr to 48hrs (estimated) so please calculate for this when shipping to a NON-EEC destination.

19.8 Import duties – All items are subjected to a full Customs and Excise inspection and the laws for each country must be honoured. Customs have the authority and will exercise the law of contraband entry – Customs can also raise charges for importation of goods.  The receiver will be responsible for these charges at the point of delivery not 1st Parcel Direct. Charges must be settled if you require your item - failure to pay the charge will result in the item not being delivered.

19.9 What we can’t do – Collect an import item from a residential address.


20 Jurisdictions and Law


20.1 These conditions and any act or contract to which they apply shall be governed by English law and any dispute arising out of any act or contract to which these Conditions apply shall be subject to the exclusive jurisdiction of the English courts.


21. Timed Pallets (new services added 19th May 2008)

21.1
Timed collection and delivery service of pallets can be offered to ONLY mainland England / Wales & Scotland locations

21.2 Time delivery and collection services are NOT available for any Islands of the UK

21.3 Timed pallets are only possible Monday-Friday NOT weekends or Bank Holidays 

21.4 The Company shall be relieved of liability for any window time selected on an actual order that is not coverable within the times listed within section 21.7 - The Company reserve the right to automatically book your collection / delivery within the closest times allowable and within the price paid. The Company also reserves the right not to inform the customer of our actions

21.5 The Company shall in any event be discharged of all liability whatsoever and howsoever arising to traffic conditions / strike action or any event than can effect the delivery and collection times

21.6 The company will make every attempt to make contact with either the sender or the receiver if we detect a delay on the delivery or collection of the goods

21.7 The majority of postcodes within England / Wales and Scotland can be coverable on all our given timed pallet service options - HOWEVER - The listed postcodes within this section are effected postcodes for both collection and deliveries:

Postcode

Postcode

Earliest Collection Time

Earliest Delivery Time

 

 

Between:

Between:

AB

10 to 25

13:00-17:00

13:00-17:00

AB

39

13:00-17:00

13:00-17:00

AB

43

15:00-17:00

15:00-17:00

AB

45

15:00-17:00

15:00-17:00

AB

51

13:00-17:00

13:00-17:00

AB

52

14:00-17:00

14:00-17:00

AB

30 to 32

13:00-17:00

13:00-17:00

AB

33 to 34

14:00-17:00

14:00-17:00

AB

35 to 38

15:00-17:00

15:00-17:00

AB

41 to 42

13:00-17:00

13:00-17:00

AB

55 to 56

15:00-17:00

15:00-17:00

BH

19 to 20

10:00-17:00

10:00-17:00

CA

11+

11:00-17:00

11:00-17:00

CT

9 to 12

10:00-17:00

10:00-17:00

DD

1 to 7

12:00-17:00

12:00-17:00

DD

8

14:00-17:00

14:00-17:00

DD

11

14:00-17:00

14:00-17:00

DD

9 to 10

13:00-17:00

13:00-17:00

DG

8 to 9

10:00-17:00

10:00-17:00

DT

5

10:00-17:00

10:00-17:00

E

1 to 3

10:00-17:00

10:00-17:00

E

6

10:00-17:00

10:00-17:00

E

13 to 16

10:00-17:00

10:00-17:00

EC

All postcodes

10:00-17:00

10:00-17:00

EH

1 to 17

10:00-17:00

10:00-17:00

EH

28 to 30

10:00-17:00

10:00-17:00

EH

18 to 27

10:00-17:00

10:00-17:00

EH

31 to 42

12:00-17:00

12:00-17:00

EX

23

10:00-17:00

10:00-17:00

EX

34 to 35

10:00-17:00

10:00-17:00

FK

1 to 16

10:00-17:00

10:00-17:00

FK

17 to 19

11:00-17:00

11:00-17:00

FK

20 to 21

12:00-17:00

12:00-17:00

GU

28to 29

10:00-17:00

10:00-17:00

HR

3

10:00-17:00

10:00-17:00

HR

5

10:00-17:00

10:00-17:00

KA

13 to 15

10:00-17:00

10:00-17:00

KA

20 to 30

10:00-17:00

10:00-17:00

KY

All postcodes

11:00-17:00

11:00-17:00

LA

5+

10:00-17:00

10:00-17:00

LD

All postcodes

10:00-17:00

10:00-17:00

NE

19

10:00-17:00

10:00-17:00

NE

46

10:00-17:00

10:00-17:00

NE

66

10:00-17:00

10:00-17:00

NE

47 to 49

11:00-17:00

11:00-17:00

NE

67 to 71

11:00-17:00

11:00-17:00

PE

23 to 25

10:00-17:00

10:00-17:00

PE

31

10:00-17:00

10:00-17:00

PE

36

10:00-17:00

10:00-17:00

PH

1 to 5

12:00-17:00

12:00-17:00

PH

12 to 14

12:00-17:00

12:00-17:00

PH

6 to 11

13:00-17:00

13:00-17:00

PL

10 to 18

10:00-17:00

10:00-17:00

PL

22 to 35

10:00-17:00

10:00-17:00

SA

19 to 20

10:00-17:00

10:00-17:00

SA

32 to 34

10:00-17:00

10:00-17:00

SA

35 to 48

11:00-17:00

11:00-17:00

SA

61 to 73

11:00-17:00

11:00-17:00

SY

23 to 25

11:00-17:00

11:00-17:00

TD

All postcodes

11:00-17:00

11:00-17:00

TQ

7 to 8

10:00-17:00

10:00-17:00

TR

All postcodes

10:00-17:00

10:00-17:00

W

1 to 2

10:00-17:00

10:00-17:00

WC

All postcodes

10:00-17:00

10:00-17:00

YO

11 to 12

10:00-17:00

10:00-17:00

YO

15 to 16

10:00-17:00

10:00-17:00

LL

48+

10:00-17:00

10:00-17:00



 

 
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